Maybe angry airline passengers should read PAL’s September 24 press release arbitrarily cutting flights
By Raïssa Robles
A commenter to my blog named Mikko pointed out a very interesting item on the Philippine Airlines website to me.
It turns out that PAL posted there a press release dated September 24, 2011 entitled “PAL reduces flights ahead of spin off/outsourcing; contingency measures up.”
Here’s a screen capture of it.
It said in part:
In a statement, PAL disclosed that the number of domestic flights would be temporarily reduced by about 30 percent while international flights would be cut provisionally by 12 percent ahead of its long-awaited spin off/outsourcing program.
PAL spokesperson Cielo Villaluna said domestic routes with reduced flight frequencies on certain days involve 14 stations, namely: Cebu, Davao, Bacolod, Iloilo, Butuan, Cotabato, Cagayan de Oro, Dipolog, Kalibo, Laoag, Legazpi, Tacloban, Tagbilaran and Zamboanga.
On the other hand, the 11 international points to be affected by the flight frequency reduction are Hong Kong, Bangkok, New Delhi, Macau, Singapore, Los Angeles, Vancouver, Guam, Sydney, Melbourne and Incheon (from Cebu). All other PAL flights remain as scheduled.
I wonder if their passengers – who had already bought tickets – were told by PAL ahead of their arrival at the airport that their flights had been scrapped by PAL.
Then the press release quoted PAL spokeswoman Cielo Villaluna:
Villaluna assured the public that only select PAL flights would be suspended for a few days, and would resume on varying dates in October and November as operations normalize after the spin off/outsourcing. She said all other PAL flights remain operational albeit on other available schedules. PAL may also merge some flights using bigger aircraft.
She stressed that the flight suspension on selected routes seeks to prevent sudden, unplanned cancellations and avoid passenger inconvenience. She said it would be easier for the flag carrier and its service providers to handle reduced number of flights as they adjust and transfer the functions of its three non-core units.
For the convenience of the irate passengers, I’m posting below the list of the domestic and international flights that PAL canceled ARBITRARILY on September 24, 2011, and not because of the Sept 27 strike.
PAL also canceled these international flights:
You know, in Europe, if an airline arbitrarily did that, it would be in for a lot of grief because my hubby Alan (who once covered tourism) told me there now exists an EU law granting the Bill of Rights to airline passengers.
The PAL press release even had the gall to say:
PAL will set up temporary Cashier counters at convenient locations for ticket refunds and other transactions. All penalties shall be waived.
Penalties? It should be the airline passengers penalizing PAL for unilaterally canceling their flights and wasting their time, effort and money.
I would suggest that airline passengers look over the list of flights that PAL scrapped last Sept 24 and match this with the list that PAL came out with after the Sept 27 strike. And of course with their useless tickets.
Remember, PAL management blamed all the cancellations on the strike and not on their earlier, arbitrary decision to suspend all those flights.
I wonder if a passenger class action suit is possible in this case. Or a request for Congress to investigate whether PAL violated its franchise with the massive arbitrary cancellation of flights.
You can read PAL’s Sept. 24 press release by clicking here.