Just a note for now.
I know you must all have been wondering at my silence. And why many of your comments haven’t been getting through the past days.
No, I wasn’t busy.
I got the flu Dec 4 and all through Typhoon Ruby.
And just as I was recovering and raring to go back to work this Wednesday Dec. 10, I found out that PLDT had suspended our Internet service account – for non-payment.
My fault. I clean forgot, trying to fight off the flu.
However, PLDT said in a statement posted just for me on the Internet that if we paid at a PLDT Sales office, we would get back the internet service the same day. We paid.
UPDATE as of 11:05 PM, December 12, 2014
Because I was still recovering from flu, my hubby Alan reluctantly agreed to pay the PLDT bill. It was sweet of him because if there’s one thing he HATES, it’s falling in line in the Philippines. He wrote about his close encounter with the telco:
Touching lives, cutting connections
By Alan Robles
Posted at 12/12/2014 7:04 PM
This week, a telco whose name I won’t mention, except to say that it has the letters D, T, P and L in it, introduced us to an exciting new Internet service.
I think this is how it works: a super computer system – call it the “Greed 9000” – monitors all the telco’s Internet subscriptions. The millisecond it detects you’ve missed paying your bill by two days, it disables your account. It won’t give you prior notice: no mailed bill, no call, not even any lights flashing WARNING WARNING accompanied by hooting klaxons.
It will just cut you off instantly. You will only find out because suddenly, the only thing you’ll see on your browser is a fat red sign saying your service will be restored the same day you pay up. If you happen to have lots of browser windows open, the message will sprout faster than a certain presidential candidate’s posters.
To read the rest, pls click on this link.
We didn’t get back our Internet the same day.
Nor the next day.
We got it back only at past 9 am this morning.
But more on that later. Because I want to point out how the system that PLDT has set up for customer service results in customer disservice.